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WSQ Environmental Services

These courses aim to equip cleaning professionals with skills needed to perform basic cleaning activities.

Environmental Services CourseDownload Brochure
S/NCourse TitleTraining HoursAssessment HoursCourse Fee Before Funding *Course Fee After Funding*
1Workplace Safety and Health Practices Implementation (WSH L1)760 min$240.00$40.00
2Customer Management (PQS L1)1160 min$240.00$24.00
3Customer Management (SSO L3)22120 min$500.00$50.00
4Effectiveness Management (DCMP L3) 1690 min$450.00$45.00
SSG FUNDING INFORMATION
SME
Type of FundingSingapore Citizens and Permanent ResidentsSkillsFuture Mid-career Enhanced Subsidy. Singapore Citizens 40 years or older
Course Fee Funding90% of course fees, capped at $25 per hour
NON-SME
Type of FundingSingapore Citizens and Permanent ResidentsSkillsFuture Mid-career Enhanced Subsidy. Singapore Citizens 40 years or older
Course Fee Funding80% of course fees, capped at $17 per hour90% of course fees, capped at $25 per hour

Course Synopsis

» TGS-2021002405: Workplace Safety and Health Practices Implementation (WSH L1)

This unit covers the basic knowledge and skills required in
  • Following safe work practices and risk control procedures;
  • Participating in workplace safety and health management activities; and
  • Following workplace emergency response procedures.

» TGS-2021002357: Customer Management (PQS L1)

This unit covers the basic knowledge and skills required in
  • Observing good personal grooming, proper hygiene standards and display of positive image;
  • Maintaining good interpersonal relationship and proper communication with customers; and
  • Practicing good service delivery

» TGS-2018500602: Customer Management (SSO L3)

This unit covers the basic knowledge and skills required in
  • Planning to meet internal and external customer requirements;
  • Ensuring the delivery of quality service; and
  • Monitoring and reviewing customer service

» TGS-2018500605: Effectiveness Management (DCMP L3)

This unit covers the basic knowledge and skills required in
  • Demonstrating understanding of cleaning methods and techniques;
  • Applying cleaning methods and processes; and
  • Evaluating effectiveness of cleaning methods and processes