WSQ Environmental Services
These courses aim to equip cleaning professionals with skills needed to perform basic cleaning activities.
Course Synopsis
» TGS-2018500594: Workplace Safety and Health Practices Implementation (WSH L1)
This unit covers the basic knowledge and skills required in
- Following safe work practices and risk control procedures;
- Participating in workplace safety and health management activities; and
- Following workplace emergency response procedures.
» TGS-2018500595: Customer Management (PQS L1)
This unit covers the basic knowledge and skills required in
- Observing good personal grooming, proper hygiene standards and display of positive image;
- Maintaining good interpersonal relationship and proper communication with customers; and
- Practicing good service delivery
» TGS-2018500599: Food Shop Hygiene Maintenance (CFS L1)
This unit covers the basic knowledge and skills required in
- Preparing for cleaning activities;
- Cleaning floor area;
- Collecting used crockery and cutlery;
- Cleaning tables;
- Cleaning used crockery and cutlery;
- Cleaning refuse-holding area; and
- Reinstating work area
» TGS-2018500600: Furniture and Furnishing Maintenance (CFF L1)
This unit covers the basic knowledge and skills required in
- Preparing for cleaning activities;
- Removing loose dust and debris, spillage and stains from furniture and furnishings;
- Polishing furniture and furnishings; and
- Reinstating work area
» TGS-2018500597: Horizontal Surface Maintenance (CHF L1)
This unit covers the basic knowledge and skills required in
- Preparing for cleaning activities;
- Removing loose dust and debris, spillage and impacted soil from hard floor surfaces;
- Performing mopping of hard floor surfaces; and
- Reinstating work area
» TGS-2018500603: Public Hygiene Maintenance (CRE L1)
This unit covers the basic knowledge and skills required in
- Preparing for cleaning activities;
- Cleaning apron drains, apron gullies and floor traps, lift landings, lifts cars and amenities;
- Sweeping, mopping and litter picking;
- Performing damp cloth wiping, waste bin clearing and stains removing; and
- Reinstating work area
» TGS-2018500598: Vertical Surface Maintenance (CVS L1)
This unit covers the basic knowledge and skills required in
- Preparing for cleaning activities;
- Removing loose dust from vertical surfaces and ceiling surfaces (and parts);
- Performing cleaning of spillage and soilage from vertical surfaces;
- Performing spot cleaning of soilage from ceiling surfaces (and parts); and
- Reinstating work area
» TGS-2018500596: Washroom Maintenance (CW L1)
This unit covers the basic knowledge and skills required in
- Preparing for work activities;
- Removing dust, debris, soilage and spillage from sanitary fixtures and fittings, toilet walls/partitions and toilet floors;
- Cleaning toilet floors, toilet walls/ partitions and surfaces with high user contact;
- Replenishing consumable items in sanitary area; and
- Reinstating work area
» TGS-2018500601: Learning and Development (POJT L2)
This unit covers the basic knowledge and skills required in
- Preparing to provide on-the-job training;
- Providing on-the-job training according to organisational requirements;
- Reviewing performance of learners;
- Obtaining feedback from learners; and
- Conducting debrief of the on-the-job training session
» TGS-2018500606: Furniture and Furnishing Maintenance (ACCU L2)
This unit covers the basic knowledge and skills required in
- Preparing for work activities;
- Water extraction cleaning
- Shampoo cleaning of carpets;
- Treating carpets and upholstery;
- Performing advanced spot and stain removal; and
- Reinstating work area.
» TGS-2018500607: Horizontal Surface Maintenance (ACHF L2)
This unit covers the basic knowledge and skills required in
- Preparing for work activities;
- Scrubbing hard floor surfaces mechanically;
- Burnishing hard floor surfaces mechanically;
- Stripping and waxing vinyl surfaces mechanically; and
- Reinstating work area
» TGS-2018500608: Washroom Maintenance (ACW L2)
This unit covers the basic knowledge and skills required in
- Preparing for work activities;
- Performing periodic cleaning of toilet ceilings, glass, walls/ partitions, and fixtures and fittings;
- Performing advanced cleaning of toilet floors;
- Performing de-scaling of urinals and toilet bowls;
- Performing simple maintenance to fixtures and fittings; and
- Reinstating work area.
» TGS-2018500602: Customer Management (SSO L3)
This unit covers the basic knowledge and skills required in
- Planning to meet internal and external customer requirements;
- Ensuring the delivery of quality service; and
- Monitoring and reviewing customer service
» TGS-2018500605: Effectiveness Management (DCMP L3)
This unit covers the basic knowledge and skills required in
- Demonstrating understanding of cleaning methods and techniques;
- Applying cleaning methods and processes; and
- Evaluating effectiveness of cleaning methods and processes
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