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Customer Management (PQS L1)

Customer Management (PQS L1)

Course Ref. No. : TGS-2021002357

Course Objectives

Upon completion of this course, a learner will be equipped with necessary knowledge, skills and attitude to follow guidelines to provide customer service, in the following areas:

  • Observe Good Personal Grooming, Proper Hygiene Standards and Display of Positive Image
  • Maintain Good Interpersonal Relationship and Proper Communication with Customers
  • Practice Good Service Delivery

Course Outlines

  • Apply good personal grooming
  • Apply proper hygiene standards
  • Observe good posture
  • Apply positive body language and personal behaviours to project a positive image
  • Identify different types of customers
  • Identify the needs of different customers
  • Communicate with the customers
  • Address the needs of customers
  • Obtain Feedback/Suggestions
  • Identify types of Personal Protective Equipment (PPE)
  • Apply industrial standards and practice relating to use of Personal Protective Equipment (PPE)
  • Perform work activities in a safe manner for self and customer
  • Handle emergency situations
  • Apply the organizational processes for reporting discrepancies at work

Who should attend

  •        Company-sponsored Cleaning Crew and Cleaning Stewards (Team Leaders) from licensed cleaning businesses
  •        Self-sponsored Individuals considering a career in the cleaning / Environmental Services industry

    Minimum Entry Requirement

    Learners are encouraged to:

    • Have basic knowledge on own work role and the corresponding responsibilities and limitations
    • Develop Writing, Reading, Listening and Speaking of English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 1
    • Develop Numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 1


      You will be awarded a Statement Of Attainment (SOA) upon completion of the course.
      TSC Code: EVS-CFC-1005-1.1

Training Information
Mode of Training Classroom
Total Training Hours 11.00 hours
Total Assessment Hours 1.00 hour
Mode of Assessment
  1. Role Play
  2. Oral Questioning
Type Category of Individuals/Employer Sponsored Learner
Singapore Citizens and Singapore Permanent Residents (50% Funding) Employer-sponsored and self-sponsored Singapore Citizens aged 40 years and above (70% Funding) SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents) (70% Funding)
 Funding Source
SkillsFuture Funding (Baseline) SkillsFuture Mid-career Enhanced Subsidy SkillsFuture Enhanced Training  Support for SMEs
Full Course Full $240.00 $240.00 $240.00
Skills Future Funding $120.00 $168.00 $168.00
Total Nett Fee $120.00 $72.00 $72.00
GST (8% x S$240) $19.20 $19.20 $19.20
Total Fee Payable $139.20 $91.20 $91.20

Note: SSG Funding is only applicable to Singaporeans & Permanent Residents, and is subject to approval by SSG


  • For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
  • More than Ten (10) days – Refund of 100% of course fee collected
  • Four (4) to Ten (10) days - Refund of course fee collected an administration charge of $53.50.
  • Three (3) days or less – No refund of course fee collected.
  • For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
  • There will be no refund for partial attendance of the course.

Information on SSG funding guidelines is available at:
Funding for Individuals
Funding Support for Employers