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Customer Management (PQS L1)

Customer Management (PQS L1)

Course Ref. No. : TGS-2021002357

Course Validity and Funding Support Period : 1 February 2021 to 31 January 2025

Course Description

This is NEA-accepted Core Module for Cleaners (Level 1) under Enhanced Training Requirement for Cleaning Business Licence.

Learners will learn about following guidelines to provide customer service; and acquire knowledge and abilities to identify customers’ needs and expectations; maintain good interpersonal relationship and proper communication with customers; and practise good service delivery.

Upon completion of this course, learners will be able to identify the needs of customers and their expectations; perform measures to address customers' urgent needs by using techniques to assess them; identify areas of improvement from organisational requirements and procedures for customer handling and service delivery; understand principles of effective communication; identify types of triggers in the service environment that may lead to potential service challenges; apply service recovery procedures to respond to different types of service challenges; and identify service challenges that require escalation by using problem-solving tools and techniques.

 

Who should attend

  •        Company-sponsored Cleaning Crew from licensed cleaning businesses
  •        Self-sponsored Individuals considering joining the cleaning / Environmental Services industry as Cleaning Crew.

Minimum Entry Requirement

Learners are able to speak, listen and read English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1; and have numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1.

Certification

You will be awarded a Statement Of Attainment (SOA) upon completion of the course.
TSC Code: EVS-CFC-1005-1.1

Training Information
Mode of Training Classroom
Total Training Hours 7.00 hours
Total Assessment Hours 0.5 hour
Mode of Assessment
  1. Role Play
  2. Oral Questioning

Full Course Fee before GST is $180.00.

Full Course Fee with 9% GST is $196.20.

Type Category of Individuals/Employer Sponsored Learner
Singapore Citizens and Singapore Permanent Residents (50% Funding) Employer-sponsored and self-sponsored Singapore Citizens aged 40 years and above (70% Funding) SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents) (70% Funding)
 Funding Source
SkillsFuture Funding (Baseline) SkillsFuture Mid-career Enhanced Subsidy SkillsFuture Enhanced Training  Support for SMEs
Full Course Fee $180.00 $180.00 $180.00
Skills Future Funding $90.00 $126.00 $126.00
Total Nett Fee $90.00 $54.00 $54.00
GST (9% x S$180) $16.20 $16.20 $16.20
Total Fee Payable $106.20 $70.20 $70.20

Note: SSG Funding is only applicable to Singaporeans & Permanent Residents, and is subject to approval by SSG

REFUND POLICY

  • For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
  • More than Ten (10) days – Refund of 100% of course fee collected
  • Four (4) to Ten (10) days - Refund of course fee collected an administration charge of $53.50.
  • Three (3) days or less – No refund of course fee collected.
  • For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
  • There will be no refund for partial attendance of the course.

Information on SSG funding guidelines is available at:
Funding for Individuals
https://www.ssg.gov.sg/programmes-and-initiatives/training-grants/self-sponsored-training-for-individuals.html
Funding Support for Employers
https://www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-based-training.html