Customer Management (PQS L1)
Course Ref. No. : TGS-2021002357
Course Objectives
Upon completion of this course, a learner will be equipped with necessary knowledge, skills and attitude to follow guidelines to provide customer service, in the following areas:
- Observe Good Personal Grooming, Proper Hygiene Standards and Display of Positive Image
- Maintain Good Interpersonal Relationship and Proper Communication with Customers
- Practice Good Service Delivery
Course Outlines
- Apply good personal grooming
- Apply proper hygiene standards
- Observe good posture
- Apply positive body language and personal behaviours to project a positive image
- Identify different types of customers
- Identify the needs of different customers
- Communicate with the customers
- Address the needs of customers
- Obtain Feedback/Suggestions
- Identify types of Personal Protective Equipment (PPE)
- Apply industrial standards and practice relating to use of Personal Protective Equipment (PPE)
- Perform work activities in a safe manner for self and customer
- Handle emergency situations
- Apply the organizational processes for reporting discrepancies at work
Who should attend
- Company-sponsored Cleaning Crew and Cleaning Stewards (Team Leaders) from licensed cleaning businesses
- Self-sponsored Individuals considering a career in the cleaning / Environmental Services industry
Minimum Entry Requirement
Learners are encouraged to:
- Have basic knowledge on own work role and the corresponding responsibilities and limitations
- Develop Writing, Reading, Listening and Speaking of English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 1
- Develop Numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 1
Certification
You will be awarded a Statement Of Attainment (SOA) upon completion of the course.
TSC Code: EVS-CFC-1005-1.1
| Mode of Training | Classroom |
| Total Training Hours | 11.00 hours |
| Total Assessment Hours | 1.00 hour |
| Mode of Assessment |
|
| Type | Category of Individuals/Employer Sponsored Learner | ||
| Singapore Citizens and Singapore Permanent Residents (50% Funding) | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years and above (70% Funding) | SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents) (70% Funding) | |
| Funding Source | |||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | |
| Full Course Full | $240.00 | $240.00 | $240.00 |
| Skills Future Funding | $120.00 | $168.00 | $168.00 |
| Total Nett Fee | $120.00 | $72.00 | $72.00 |
| GST (8% x S$240) | $19.20 | $19.20 | $19.20 |
| Total Fee Payable | $139.20 | $91.20 | $91.20 |
Note: SSG Funding is only applicable to Singaporeans & Permanent Residents, and is subject to approval by SSG
REFUND POLICY
- For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
- More than Ten (10) days – Refund of 100% of course fee collected
- Four (4) to Ten (10) days - Refund of course fee collected an administration charge of $53.50.
- Three (3) days or less – No refund of course fee collected.
- For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
- There will be no refund for partial attendance of the course.
Information on SSG funding guidelines is available at:
Funding for Individuals
https://www.ssg.gov.sg/programmes-and-initiatives/training-grants/self-sponsored-training-for-individuals.html
Funding Support for Employers
https://www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-based-training.html
