Customer Management (PQS L1)
Course Ref. No. : TGS-2021002357
Course Validity and Funding Support Period : 1 February 2021 to 31 January 2027
Course Description
This is NEA-accepted Core Module for Cleaners (Level 1) under Enhanced Training Requirement for Cleaning Business Licence.
Learners will learn about following guidelines to provide customer service; and acquire knowledge and abilities to identify customers’ needs and expectations; maintain good interpersonal relationship and proper communication with customers; and practise good service delivery.
Upon completion of this course, learners will be able to identify the needs of customers and their expectations; perform measures to address customers' urgent needs by using techniques to assess them; identify areas of improvement from organisational requirements and procedures for customer handling and service delivery; understand principles of effective communication; identify types of triggers in the service environment that may lead to potential service challenges; apply service recovery procedures to respond to different types of service challenges; and identify service challenges that require escalation by using problem-solving tools and techniques.
Who should attend
- Company-sponsored Cleaning Crew from licensed cleaning businesses
- Self-sponsored Individuals considering joining the cleaning / Environmental Services industry as Cleaning Crew.
Minimum Entry Requirement
Learners are able to speak, listen and read English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1; and have numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1.
Certification
You will be awarded a Statement Of Attainment (SOA) upon completion of the course.
TSC Code: EVS-CFC-1005-1.1
| Mode of Training | Classroom |
| Total Training Hours | 7.00 hours |
| Total Assessment Hours | 0.5 hour |
| Mode of Assessment |
|
Full Course Fee before GST is $180.00.
Full Course Fee with 9% GST is $196.20.
| Type | Category of Individuals/Employer Sponsored Learner | ||
| Singapore Citizens and Singapore Permanent Residents (50% Funding) | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years and above (70% Funding) | SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents) (70% Funding) | |
| Funding Source | |||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | |
| Full Course Fee | $180.00 | $180.00 | $180.00 |
| Skills Future Funding | $90.00 | $126.00 | $126.00 |
| Total Nett Fee | $90.00 | $54.00 | $54.00 |
| GST (9% x S$180) | $16.20 | $16.20 | $16.20 |
| Total Fee Payable | $106.20 | $70.20 | $70.20 |
Note: SSG Funding is only applicable to Singaporeans & Permanent Residents, and is subject to approval by SSG
REFUND POLICY
- For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
- More than Ten (10) days – Refund of 100% of course fee collected
- Four (4) to Ten (10) days - Refund of course fee collected an administration charge of $53.50.
- Three (3) days or less – No refund of course fee collected.
- For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
- There will be no refund for partial attendance of the course.
Information on SSG funding guidelines is available at:
Funding for Individuals
https://www.ssg.gov.sg/programmes-and-initiatives/training-grants/self-sponsored-training-for-individuals.html
Funding Support for Employers
https://www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-based-training.html
