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Customer Management (PQS L1)

Customer Management (PQS L1)

Course Ref. No. : TGS-2021002357

Course Objectives

Upon completion of this course, a learner will be equipped with necessary knowledge, skills and attitude to follow guidelines to provide customer service, in the following areas:

  • Observe Good Personal Grooming, Proper Hygiene Standards and Display of Positive Image
  • Maintain Good Interpersonal Relationship and Proper Communication with Customers
  • Practice Good Service Delivery

Course Outlines

  • Apply good personal grooming
  • Apply proper hygiene standards
  • Observe good posture
  • Apply positive body language and personal behaviours to project a positive image
  • Identify different types of customers
  • Identify the needs of different customers
  • Communicate with the customers
  • Address the needs of customers
  • Obtain Feedback/Suggestions
  • Identify types of Personal Protective Equipment (PPE)
  • Apply industrial standards and practice relating to use of Personal Protective Equipment (PPE)
  • Perform work activities in a safe manner for self and customer
  • Handle emergency situations
  • Apply the organizational processes for reporting discrepancies at work

Certification

You will be awarded a Statement Of Attainment (SOA) upon completion of the course.
TSC Code: EVS-CFC-1005-1.1

Training Information
Mode of Training Classroom
Total Training Hours 11.00 hours
Total Assessment Hours 1.00 hour
Mode of Assessment
  1. Practical Performance
  2. Oral Questioning
Course Fee & Funding
All course fees shown in below table are inclusive of GST on full course fee.
Full Course Fee Before Funding S$256.80
Nett Course Fee After 90% Funding S$40.80
Nett Course Fee After 80% Funding S$64.80
SSG Funding Information
INDIVIDUALS
Type of Funding Singapore Citizens and Permanent Residents SkillsFuture Mid-career Enhanced Subsidy. Singapore Citizens 40 years or older
Course Fee Funding 80% of course fees, capped at S$17 per hour 90% of course fees, capped at S$25 per hour
SME
Type of Funding Singapore Citizens and Permanent Residents SkillsFuture Mid-career Enhanced Subsidy. Singapore Citizens 40 years or older
Course Fee Funding 90% of course fees, capped at S$25 per hour
NON-SME
Type of Funding Singapore Citizens and Permanent Residents SkillsFuture Mid-career Enhanced Subsidy. Singapore Citizens 40 years or older
Course Fee Funding 80% of course fees, capped at S$17 per hour 90% of course fees, capped at S$25 per hour

Information on SSG funding guidelines is available at:
Funding for Individuals
https://www.ssg.gov.sg/programmes-and-initiatives/training-grants/self-sponsored-training-for-individuals.html
Funding Support for Employers
https://www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-based-training.html

Course Schedules (September 2021)
Course Code Course Date Location
PQS/006 6, 7 September 2021 (Mon-Tue)
9:00 am to 6:00 pm
Toa Payoh
PQS/007 13, 14 September 2021 (Mon-Tue)
9:00 am to 6:00 pm
Tampines
PQS/008 29, 30 September 2021 (Wed-Thu)
9:00 am to 6:00 pm
Toa Payoh
*Bespoke STC has the rights to reschedule the course date and timing/ cancel the class