CUSTOMER MANAGEMENT (SSO L3)
Course Ref. No. : TGS-2018500602
Source System Reference Number :CRS-Q-0031789-EVS
Course Validity and Funding Support Period : 03-12-2020 - 31-05-2027
About This Course
Upon completion of the course, participants are equipped with the knowledge and skills to plan to meet internal and external customer requirements, ensure the delivery of quality service and monitoring and review customer service.
What You'll Learn
- Plan to meet internal and external customer requirements
2. Ensure the delivery of quality service
3. Monitor and review customer service
Certification Type
Statement of Attainment
Minimum Entry Requirements
Learners are encouraged to:
• Develop Reading, Listening and Speaking of English to a proficiency level equivalent to the Employability Skills System (ESS) Literacy Level3
• Develop Numeracy skills to a proficiency level equivalent to the Employability Skills System (ESS) Numeracy Level 3
| Duration Components | Proposed Duration (in hours) |
| Training Duration | 15 hour |
| Total Assessment Hours | 1.25 hour |
| Total Duration of Course | 16.25 hours |
| Fees | |||
| Singapore Citizens | Singapore Citizens (21 to 39 years old), | ||
| (40 years old and above) | PRs / LTVP+ Holders (any age) | ||
| Full Course Fees (Before GST) | $ 420.00 | Full Course Fees (Before GST) | $ 420.00 |
| 9% GST (GST is calculated based on | $ 37.80 | 9% GST (GST is calculated based on | $ 37.80 |
| Full Course Fees) | Full Course Fees) | ||
| SkillsFuture Funding (Baseline) (50%) | (-)$256.20 | SkillsFuture Funding (Baseline) (50%) | (-)$172.20 |
| Nett Course Fees (After GST) | $ 163.80 | Nett Course Fees (After GST) | $ 247.80 |
| Funding Options | |||
Note: SSG Funding is only applicable to Singaporeans & Permanent Residents, and is subject to approval by SSG
REFUND POLICY
- For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
- More than Ten (10) days – Refund of 100% of course fee collected
- Four (4) to Ten (10) days - Refund of course fee collected an administration charge of $53.50.
- Three (3) days or less – No refund of course fee collected.
- For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
- There will be no refund for partial attendance of the course.
Information on SSG funding guidelines is available at:
Funding for Individuals
https://www.ssg.gov.sg/programmes-and-initiatives/training-grants/self-sponsored-training-for-individuals.html
Funding Support for Employers
https://www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-based-training.html
