Workplace Safety and Health Practices Implementation (WSH L1)
Course Ref. No. : TGS-2021002405
Course Validity and Funding Support Period : 2 February 2021 to 1 February 2027
About This Course
This two-day intensive course equips participants with practical strategies and tools to effectively navigate and resolve workplace conflicts. Through interactive exercises and case studies, participants will learn to identify potential conflict triggers, understand different conflict styles, and develop effective communication and negotiation skills. The course emphasizes collaborative problem-solving, empowering participants to proactively address conflicts with colleagues, find mutually agreeable solutions, and implement effective follow-up actions to ensure lasting resolutions. Participants will also learn to identify and leverage internal and external resources to support conflict resolution efforts, fostering a more positive and productive work environment.
What You'll Learn
By the end of the course, learners will be able to:
• LO1. Identify intersections of roles and responsibilities in their team to anticipate and minimise potential sources of conflict
• LO2. Conduct research to find internal and external sources of assistance to support conflict resolution in the workplace
• LO3. Facilitate conflict resolution among affected team members in a workplace conflict
• LO4. Document the context of the conflict, discussions in the resolution process and the agreed follow-ups and solutions
• LO5. Monitor and modify agreed follow-ups and resolutions to ensure conflicts are effectively resolved
Certification Type
Statement of Attainment
Minimum Entry Requirements
Entry Requirements
- 2 years of working experience in any sector; and
- Workplace Literacy and Numeracy (WPLN) 4 or equivalent
*Learners without the right WPLN or equivalent qualifications can be accepted if they have at least 3 years of relevant working experience in supervisory roles, subject to the MR’s approval.
| Duration Components | Proposed Duration (in hours) |
| Training Duration | 14.5 hour |
| Total Assessment Hours | 1.50 hour |
| Total Duration of Course | 16.00 hours |
| Fees | |||
| Singapore Citizens | Singapore Citizens (21 to 39 years old), | ||
| (40 years old and above) | PRs / LTVP+ Holders (any age) | ||
| Full Course Fees (Before GST) | $600.00 | Full Course Fees (Before GST) | $600.00 |
| 9% GST (GST is calculated based on | $54.00 | 9% GST (GST is calculated based on | $54.00 |
| Full Course Fees) | Full Course Fees) | ||
| SkillsFuture Funding (Baseline) (50%) | (-)$420.00 | SkillsFuture Funding (Baseline) (50%) | (-)$300.00 |
| Nett Course Fees (After GST) | $234.00 | Nett Course Fees (After GST) | $342.00 |
| Funding Options | |||
Note: SSG Funding is only applicable to Singaporeans & Permanent Residents, and is subject to approval by SSG
REFUND POLICY
- For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
- More than Ten (10) days – Refund of 100% of course fee collected
- Four (4) to Ten (10) days - Refund of course fee collected an administration charge of $53.50.
- Three (3) days or less – No refund of course fee collected.
- For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
- There will be no refund for partial attendance of the course.
Information on SSG funding guidelines is available at:
Funding for Individuals
https://www.ssg.gov.sg/programmes-and-initiatives/training-grants/self-sponsored-training-for-individuals.html
Funding Support for Employers
https://www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-based-training.html
