PWM-Cleaning: Customer Management (PQS L1)
Course Ref. No. : TGS-2021002357
Course Validity and Funding Support Period : 01-02-2021 - 31-01-2027
About This Course
This course is only for the low wage workers in the PWM-Cleaning Sector. This course is designed for employer-sponsored Cleaning Crew from licensed cleaning businesses providing cleaning services at commercial and industrial premises and public areas; as well as self-sponsored Individuals considering a career in the cleaning / Environmental Services industry as Cleaning Crew.
What You'll Learn
Participants will be able to identify the needs of customers and their expectations; perform measures to address customers’ urgent needs by using techniques to assess them; identify areas of improvement from organisational requirements and procedures for customer handling and service delivery; understand principles of effective communication; identify types of triggers in the service environment that may lead to potential service challenges; apply service recovery procedures to respond to different types of service challenges; and identify service challenges that require escalation by using problem-solving tools and techniques.
Training Type
Training and Assessment
Medium of Instruction
English
Certification Type
Statement of Attainment
Minimum Entry Requirements
Learners are able to speak, listen and read English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1; and have numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1.
| Duration Components | Proposed Duration (in hours) |
| Training Duration | 7 hour |
| Total Assessment Hours | 0.5 hour |
| Total Duration of Course | 7.5 hours |
| Fees | |||
| Singapore Citizens | Singapore Citizens (21 to 39 years old), | ||
| (40 years old and above) | PRs / LTVP+ Holders (any age) | ||
| Full Course Fees (Before GST) | $ 180.00 | Full Course Fees (Before GST) | $ 180.00 |
| 9% GST (GST is calculated based on | $ 16.20 | 9% GST (GST is calculated based on | $ 16.20 |
| Full Course Fees) | Full Course Fees) | ||
| SkillsFuture Funding (Baseline) (50%) | (-)$109.80 | SkillsFuture Funding (Baseline) (50%) | (-)$73.80 |
| Nett Course Fees (After GST) | $ 70.20 | Nett Course Fees (After GST) | $ 106.20 |
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Funding Options |
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Note: SSG Funding is only applicable to Singaporeans & Permanent Residents, and is subject to approval by SSG
REFUND POLICY
- For course withdrawal, the refund amount will depend on how many days before course start date that the withdrawal request is received by BESPOKE, as below:
- More than Ten (10) days – Refund of 100% of course fee collected
- Four (4) to Ten (10) days - Refund of course fee collected an administration charge of $53.50.
- Three (3) days or less – No refund of course fee collected.
- For any amount of refund approved by BESPOKE, the refund amount will be made through a mode of payment that will be determined by BESPOKE at its sole discretion.
- There will be no refund for partial attendance of the course.
Information on SSG funding guidelines is available at:
Funding for Individuals
https://www.ssg.gov.sg/programmes-and-initiatives/training-grants/self-sponsored-training-for-individuals.html
Funding Support for Employers
https://www.ssg.gov.sg/programmes-and-initiatives/funding/funding-for-employer-based-training.html
